Paying for Your Order – How It Works
At Rocanova, we want paying for your order to be simple, secure, and completely stress-free. Here's everything you need to know.
Accepted Payment Methods
We accept the following payment methods at checkout:
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Credit and debit cards (Visa, Mastercard, and other major providers shown at checkout)
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Other payment options that may appear depending on your location
All available payment methods are clearly displayed during checkout before you confirm your order.
When You're Charged
Your card or chosen payment method is charged at the time you place your order, once payment has been successfully confirmed. We never charge you before this point.
Currency
All prices on our site are listed and charged in British Pounds (GBP), unless otherwise stated at checkout. If you're using a card issued in a different currency, your bank may apply its own conversion rates and fees, which are outside of our control.
Payment Security
We do not store your full card details on our systems. All payments are processed securely through trusted third-party payment providers, who handle your information in line with industry security standards.
Declined or Failed Payments
If your payment doesn't go through, your order will not be processed. This can happen for several reasons, including:
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Insufficient funds
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Incorrect card details
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Your bank declining the transaction
If this occurs, please double-check your details and try again, or contact your card provider directly for assistance.
Order Confirmation
Once your payment is successfully processed, we’ll send you an order confirmation email. If you don’t receive one shortly after checkout, please check your spam folder or get in touch with us.
Pricing Errors
We do our best to keep all pricing accurate, but occasional errors may occur. If we spot a pricing mistake on an order that hasn’t shipped yet, we’ll contact you before proceeding. You'll then have the choice to continue at the correct price or cancel for a full refund.
Questions About a Payment
If you have any questions or concerns about a payment or charge, please don’t hesitate to reach out to us:
Business Name: Rocanova
Business Address:
Avenida de Cervantes 17
18008 Granada
Spain
Customer Service Email:
contact@rocanova.shop
Our support team is here to help resolve any payment issue as quickly and smoothly as possible.