Terms of service

OVERVIEW

Welcome to Rocanova! The terms "we," "us," and "our" refer to Rocanova. Rocanova operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Rocanova is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our store or purchasing products, you may be required to provide information including your name, email address, billing address, shipping address, and payment details. You represent that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately display our outdoor sheds and related products. However, actual colours, finishes, and appearance may vary depending on your screen or device settings.

Product descriptions, specifications, availability, and prices may change at any time without prior notice.

We reserve the right to discontinue products or limit quantities at our discretion.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Rocanova reserves the right to accept or decline any order at its discretion.

Orders are only accepted once payment has been successfully processed and you receive an order confirmation.

Your purchases are subject to our Return & Refund Policy.

Products are sold for personal and household use only unless otherwise agreed.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are shown at the time of purchase and may change without notice.

Unless otherwise stated, prices may not include taxes, customs duties, import charges, or shipping fees.

You agree to provide accurate payment and billing information and authorize us to charge the payment method you provide.

SECTION 5 – SHIPPING AND DELIVERY

We deliver to customers throughout the United Kingdom.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or circumstances beyond our reasonable control.

Risk of loss passes to the customer once the goods have been handed to the delivery carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, photographs, graphics, logos, product descriptions, and website design, is the property of Rocanova or its licensors and is protected by applicable intellectual property laws.

No material from this website may be copied, reproduced, distributed, or used without our prior written permission.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to third-party tools or services that we do not control.

These tools are provided "as is" without warranties of any kind, and your use of them is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, products, services, or privacy practices of third-party websites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Rocanova is powered by Shopify, which enables us to provide the Services to you.

However, all purchases made through this website are made directly with Rocanova. Shopify is not responsible for any aspect of transactions between you and Rocanova.

SECTION 10 – PRIVACY POLICY

Your use of our Services is subject to our Privacy Policy.

Because our website is hosted by Shopify, certain personal information may also be processed by Shopify in order to provide our online store and payment services.

Please review our Privacy Policy for complete information about how your personal information is collected, used, and protected.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, comments, or other feedback to Rocanova, you grant us a worldwide, royalty-free licence to use, reproduce, publish, modify, and display that feedback for business purposes.

You confirm that any feedback you submit is your own and does not infringe the rights of any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery times, or availability.

We reserve the right to correct such errors or cancel orders where necessary.

SECTION 13 – PROHIBITED USES

You agree not to use our Services:

  • For unlawful purposes.

  • To violate any applicable law.

  • To infringe intellectual property rights.

  • To upload malicious software or viruses.

  • To interfere with the operation or security of our website.

  • To collect information about other users without permission.

  • To use automated systems, bots, or scraping software without our written permission.

We reserve the right to suspend or terminate access to our Services if these Terms are violated.

SECTION 14 – AGENTS

If you use software agents or automated systems to access our website, they must clearly identify themselves and comply with all applicable requirements.

We reserve the right to restrict or prohibit automated access where necessary to protect our Services.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services at any time if you breach these Terms or applicable law.

Any obligations that by their nature should survive termination will remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our Services and products are provided on an "as available" and "as is" basis except where otherwise required by applicable law.

To the fullest extent permitted by law, we disclaim all implied warranties regarding merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms limits your statutory consumer rights.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rocanova shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our Services or products.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Rocanova, its employees, affiliates, and service providers from claims arising from your breach of these Terms or misuse of our Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Rocanova regarding your use of our Services.

Failure to enforce any provision shall not constitute a waiver of that provision.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent.

We may assign or transfer these Terms as part of our business operations.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Spain.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Granada, Spain, except where mandatory consumer protection laws provide otherwise.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms of Service at any time by publishing the revised version on this website.

Continued use of our Services after changes are published constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Rocanova

Avenida de Cervantes 17
18008 Granada
Spain

Email: contact@rocanova.shop

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT