Shipping policy
Thank you for shopping with Rocanova. We are committed to delivering your order as quickly and efficiently as possible.
Shipping Destinations
We currently offer FREE shipping on all orders delivered within the United Kingdom.
Order Processing
Handling Time: 1–2 business days (Monday–Friday)
Orders are processed after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Once your order has been processed and dispatched, estimated delivery is:
4–6 business days
Estimated Total Delivery Time
Your total estimated delivery time is:
6–8 business days
Please note that these delivery times are estimates and may vary due to factors beyond our control.
Shipping Costs
We offer FREE standard shipping on all orders delivered within the United Kingdom. There are no additional shipping charges at checkout unless otherwise stated.
Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Delivery Delays
While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including weather conditions, courier delays, customs processing, or periods of high demand.
If your order has not arrived within the expected delivery window, please contact us and we will be happy to assist.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Rocanova is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged, defective, or appears to be lost in transit, please contact us as soon as possible at contact@rocanova.shop. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Contact Us
If you have any questions about shipping or your order, please contact us:
Rocanova
Avenida de Cervantes 17
18008 Granada
Spain
Email: contact@rocanova.shop
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT