Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our collection, choose the outdoor shed that best suits your needs, add it to your cart, and proceed to our secure checkout.
Can I change or cancel my order?
If your order has not yet been processed for shipment, we may be able to make changes or cancel it. Please contact our customer service team as soon as possible at contact@rocanova.shop.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an email confirming your purchase. A shipping confirmation with tracking information will be sent once your order has been dispatched, where available.
Shipping & Delivery
Where do you deliver?
We currently sell and deliver throughout the United Kingdom.
How long does delivery take?
Delivery times vary depending on the product and destination. Estimated delivery times are shown on the product page and during checkout.
How much does shipping cost?
Shipping costs are calculated during checkout and will be displayed before you complete your purchase.
Can I track my order?
Where tracking is available, you will receive tracking details by email after your order has been dispatched.
Products
Are your outdoor sheds weather-resistant?
Our outdoor sheds are designed for outdoor use and are made from durable materials. Please refer to each product page for detailed specifications and maintenance recommendations.
Do your sheds require assembly?
Yes. Most of our sheds require assembly. Assembly instructions and all necessary components are included unless otherwise stated on the product page.
What materials are your sheds made from?
Our collection includes sheds made from a variety of materials, including metal, resin, and wood. Each product listing clearly states the material, dimensions, and features.
Returns & Refunds
Can I return my order?
Yes. If you wish to return your order, please contact our customer service team. Returns are handled in accordance with our Returns & Refund Policy.
What should I do if my order arrives damaged?
Please inspect your order upon delivery. If your item arrives damaged or defective, contact us as soon as possible with your order number and photographs of the damage so we can assist you promptly.
When will I receive my refund?
Approved refunds are processed using your original payment method. Processing times may vary depending on your payment provider.
Payments
What payment methods do you accept?
We accept the payment methods displayed during checkout, including major credit and debit cards and other secure payment options available through our Shopify store.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment systems to help protect your personal and payment information.
Customer Support
How can I contact Rocanova?
You can contact our customer service team by email:
Email: contact@rocanova.shop
What are your customer service hours?
Monday – Friday
9:00 AM – 6:00 PM GMT
Where is Rocanova based?
Our business is based in Spain, and we proudly serve customers throughout the United Kingdom.
Business Address:
Rocanova
Avenida de Cervantes 17
18008 Granada
Spain
Didn't Find Your Answer?
If you have any additional questions, our customer support team is here to help. Simply email contact@rocanova.shop, and we'll respond as quickly as possible during our business hours.